General Conditions
It is our policy not to accept bookings from single sex groups or large groups of unrelated couples. Your booking is personal to you and may not be assigned to a third party without our consent.

Behaviour deemed unacceptable by park management may result in your holiday being terminated without refund. Unacceptable behaviour would include but not be limited to: excessive noise (practically at night) causing distress to other people on the park.

In the peak season touring and camping pitches are let from week end to week end ( Friday, Saturday & Sunday).

Holiday accommodation is normally let from Saturday to Saturday but we have limited availability of accommodation let on any day of the week. Stays of less than a week are charged at 1/6th of the weekly price per night.

Pets:
Small-medium size dogs are accepted all year in the main touring park and from September to June in the camping area. A charge is made for each dog and there is a field set aside for exercising your pet. Elsewhere dogs must be kept on a lead, not left alone on the park or allowed to cause a nuisance.


Booking a Touring Pitch
A booking may be made by phone, email or by post. A booking is not confirmed until a deposit has been paid, normal deposit is £75.00. A confirmation of booking will be sent by email, showing the dates booked and the details of your outfit and party. It is your responsibility to check all details are correct and to inform us of any errors. Any balance owing is payable on arrival at the park.

Should you need to amend your booking we will try to accommodate you but cannot guarantee to do so. Amendments may result in a change of pitch (e.g removal of an awning may lead to allocation of a smaller pitch or the awning may still be charged for).

On or after arrival if you reduce the length of your stay, we would retain two nights of the unused time but refund the remainder (reduction of 5 nights would result in a 3 night refund). Please advise us in advance if you need to amend your booking.

Pitches may be occupied from 11.30am on your day of arrival, or earlier if available. They must be vacated by 11.00am on your day of departure. Pitches not claimed by 10.00 am on the morning following your chosen arrival day will be presumed to have been cancelled and your deposit will be forfeit.


Cancellation of Touring Pitch
You may notify us by phone of your intention to cancel, but we would not process a cancellation without notification by post, email or fax. If you cancel less than 48 hours after making your booking, we would refund any money paid less a £10.00 administration charge. Cancellations made more than 28 days before your arrival date will receive a refund of all money paid less £15.00. Cancellation made less than 28 days before arrival will result in loss of any money paid, up to a maximum of £75.00.
Rather than cancel, we are happy to hold your deposit against a holiday taken later in the same year - according to availability.


Booking Holiday Accommodation
Select the type of accommodation you require and book by phone, email or post. If booking more than 28 days before your arrival date, a 20% deposit will be required. The balance is to be paid 28 days before arrival. We will send a confirmation, usually by email, it is your responsibility to ensure that all details are correct. You may phone to make a provisional booking without paying a deposit, which will be held for a maximum of 7 days.


Cancellation of Holiday Accommodation
You may notify us by phone of your intention to cancel, but we would not process a cancellation without notification by post, email or fax. If you cancel less than 48 hours after making your booking, we would refund any money paid less a £10.00 administration charge. Cancellation made more than 28 days before arrival will result in loss of deposit. Cancellation less than 28 days before arrival will result in loss of all money paid. We will attempt to re-let your accommodation and, if successful will make a refund according to the amount we are able to charge, up to a maximum of 90% of the total you have paid. You are advised to take out our holiday insurance to protect you, or our cancellation scheme.

Rather than cancel, we are happy to hold your deposit against a holiday taken later in the same year- according to availability.
© 2015 Ayr Holiday Park | Alexandra Road, St Ives, Cornwall TR26 1EJ | 01736 795855
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