General Conditions
It is our policy not to accept bookings from single groups or large groups of unrelated couples. Your booking is personal to you and may not be assigned to a third party without our consent. Behaviour deemed unacceptable by park management may result in your holiday being terminated without refund. We also would not accept a booking where one of the party is a convicted sex offender required to be on the sex offenders register. Unacceptable behaviour would include but not limited to excessive noise ( particularly at night ) causing distress to other people on the park. In the peak season touring and camping pitches are let from weekend to weekend ( Friday, Saturday & Sunday ) and charged on a nightly basis. Holiday accommodation is normally let from Saturday to Saturday but we have limited availability of accommodation let on any day of the week. Stays of less than a week are charged at 1/6th of the weekly price per night.
Pets
Seasonal restrictions apply to dogs on most beaches in St Ives
Dogs are accepted all year in the main touring park and from September to June in the camping area. A charge is made for each dog and there is a field set aside for exercising your pet. Elsewhere dogs must be kept on a lead, not left alone on the park, or allowed to cause a nuisance. Breeds listed in the dangerous dogs act are not permitted. Most of our holiday accommodation is pet free. You must request pet friendly accommodation if you want to bring a pet with you.
Booking a Touring Pitch
A booking may be made by phone, email or by post. A booking is not confirmed until a deposit has been paid, normal deposit is £100.00. A confirmation of booking will be sent by email, showing the dates booked and the details of your outfit and party. It is your responsibility to check all details are correct and to inform us of any errors. Any balance owing is payable on arrival at the park.
Should you wish to amend your booking we will try to accommodate you but cannot guarantee to do so. Amendments may result in a change of pitch ( e.g. removal of an awning may lead to allocation of a smaller pitch or the awning may still be charged for ).
On or after arrival if you reduce the length of your stay, we would retain two nights of the unused time but refund the remainder ( reduction of 5 nights would result in a 3 night refund ). Please advise us in advance if you need to amend your booking.
Pitches may be occupied from 11.30am on your day of arrival, or earlier if available. They must be vacated by 11.00am on the day of your departure. Pitches not claimed by 10.00am on the morning following your chosen arrival day will be presumed to have been cancelled and your deposit will be forfeit.
Cancellation of Touring Pitch
You may notify us by phone of your intention to cancel, but we would not process a cancellation without notification by post or email. Cancellations made more than 28 days before arrival date will receive a refund of all money paid less £15.00. Cancellation made less than 28 days before arrival will result in loss of any money paid up to a maximum of £100.00. Except when the booking is made less than 28 days before arrival and cancellation is made within 48 hours of making the booking.
Rather than cancel, we are happy to hold your deposit against a holiday taken later in the same year – according to availability.
Booking Holiday Accommodation
Select the type of accommodation you require book by phone, on our website, email or post. If booking more than 28 days before your arrival date, a 20% deposit will be required. The balance is to be paid 28 days before arrival. We will send a confirmation, usually by email, it is your responsibility to ensure that all details are correct. You may phone to make a provisional booking without paying a deposit, which will be held for a maximum of 7 days.
Cancellation of Holiday Accommodation
You may notify us by phone your intention to cancel, but we would not process a cancellation without notification by post or email. If you cancel less than 48 hours after making your booking, we will refund any monies paid less £15.00 administration charge. Cancellation made more than 28 days before arrival will result in loss of deposit. Cancellation less than 28 days before arrival will result in loss of all money paid. We will attempt to re-let your accommodation and, if successful will make a refund according to the amount we able to charge, up to a maximum of 90% of the total you have paid.
You are advised to take out your own holiday insurance to protect you.
Click here to view the Compass Holiday Insurance Scheme
Complaints
We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28days of your departure and we will try to help.
Personal data
Any personal data you give us will be processed in accordance with the law and our privacy policy.
Behaviour Standards
Please refer to the Park Rules regards the standards that are expected of all guests. These are available on our website but also issued to you at the time of booking.
Cancelling the booking because you are in breach of the Terms and Conditions
We may cancel your holiday if you are in serious breach of your obligation in the Terms and Conditions and the breach is NOT capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regards to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.
If you are in breach of any of your obligations under the Terms and Conditions which is capable of being remedied (for example, a failure to comply with behaviour standards which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/ or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the Park immediately.
If we cancel your booking for either of the reasons mentioned above in this clause you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we received for the rebooking less our reasonable administrative charges.
Keys
We hold a key to all accommodation we own on the park.
If you are staying in our accommodation, we may use the key for any purpose authorised by you.
We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.
We will take reasonable care when accessing any accommodation.
Interpretation
Park Rules mean the rules of conduct and practice issued by us from time to time and applicable to the park. The park rules which currently apply to your booking are attached to your booking confirmation at the time of booking.
Pitch does not include any part of the park except that on which the accommodation in which you are staying stands.
Services mean the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.
Site Licence means the caravan Site Licence applicable to the Park issued to us by the local authority under Section 3 of the Caravan Sites & Control of Development Act 1960.
You/Your
Reference to taxes and laws are references to them as extended, amended or replaced from time to time.
